Yes. Every piece we offer is backed by our Lifetime Authenticity Guarantee. Each item is personally inspected by our team and, when appropriate, authenticated by trusted independent experts before being offered for sale.

Approximately 85% of our inventory is available in stock and ready to ship. Exceptionally rare or specialty pieces may be sourced through our trusted worldwide network and typically arrive at our studio within 7–10 business days before shipment.

We offer both new and pre-owned luxury pieces. Every listing clearly states the item’s condition and includes detailed photos and descriptions.

Yes. Items may be reserved with either full payment or a qualifying deposit. Because many of our pieces are one-of-a-kind, we cannot hold inventory without payment.

Yes. We offer financing through Shop Pay Installments, Affirm, Klarna, and PayPal Credit, subject to approval. We also offer select in-house payment plans.

Absolutely. We’re happy to provide additional photos, videos, measurements, and condition details so you can purchase with confidence.

Simply submit your wishlist along with your preferred condition, budget, and any reference photos. Our concierge team then searches our trusted global network of boutiques, collectors, and industry partners to locate the best available example of your requested piece.

Many sourcing requests are fulfilled within 7–10 business days, while exceptionally rare collector’s pieces may require additional time depending on worldwide availability.

Yes. We specialize in sourcing current-season, sold-out, vintage, runway, and exceptionally rare luxury pieces through our worldwide network.

Some highly specialized sourcing requests require a 20% non-refundable sourcing deposit before we begin the search. If we are unable to locate your requested piece within 10 days, you may cancel your sourcing request at any time thereafter and receive a full refund of your deposit. If your item is successfully sourced, the deposit is applied toward your purchase.

Absolutely. Our concierge team provides personalized updates throughout the sourcing process so you always know the status of your request.

Reference photos, preferred condition, desired color, hardware, size, budget, and any timeline requirements help us source the most accurate piece possible.

Yes. We professionally market select luxury pieces through our worldwide network to maximize your return while managing the entire selling process on your behalf.

Yes. We selectively purchase luxury handbags, accessories, jewelry, watches, and ready-to-wear through our direct buyout program.

If maximizing your return is most important, consignment is typically the best option. If speed and immediate payment are your priority, a direct buyout may be a better fit.

We specialize in luxury brands including Chanel, Hermès, Louis Vuitton, Dior, Cartier, Rolex, Fendi, and other exceptional designer pieces.

Complete our online submission form with clear photos, condition details, any inclusions, and your desired net amount if applicable. Our team will personally review your submission.

Most submissions are reviewed within 1–3 business days, although exceptionally large collections may require additional evaluation.

For direct buyouts, payment is issued promptly after inspection and authentication. Consignment payouts are issued once your item has sold according to your consignment agreement.

Every item is carefully inspected by our team and authenticated by trusted independent experts. We work with respected authentication services including Real Authentication, Authenticate First, Bababebi, LegitGrails, and Zeko Authentication.

Every purchase is also backed by our Lifetime Authenticity Guarantee, so you can shop with complete confidence.

When applicable, independent authentication documentation is included with your purchase.

We proudly stand behind every item we sell. If an item is ever determined to be inauthentic by a recognized independent authority, we will fully honor our Lifetime Authenticity Guarantee.

No. It’s A Luv Story is an independent luxury sourcing and resale company and is not affiliated with the brands featured on our website.

Yes. Every item is personally inspected prior to shipment to ensure it accurately matches its listing and meets our quality standards.

Absolutely. We fully support independent authentication and proudly stand behind every item we sell.

In-stock items typically ship within 1–2 business days. Sourced acquisitions generally arrive at our studio within 7–10 business days before final inspection and shipment.

Yes. We proudly ship worldwide using trusted international carriers. Duties are included where applicable. International clients simply select DHL International Shipping during checkout.

Yes. Every shipment is fully insured and requires an adult signature upon delivery.

For added security, some first-time high-value orders may be shipped to a nearby FedEx Hold for Pickup location. Clients with a full-time building concierge may receive delivery directly to their residence.

Yes. Tracking information is sent as soon as your order leaves our studio.

Yes. Adult signature confirmation is required for all high-value shipments.

Yes. If your building has a secure full-time concierge who accepts packages, we’re happy to ship directly to your residence.

We accept wire transfers, ACH, Zelle, major credit cards, Shop Pay Installments, Affirm, Klarna, PayPal Credit, and select in-house payment plans.

Yes. Select pieces qualify for our in-house payment plan, which requires a 20% non-refundable deposit. The remaining balance may be paid over up to 8 weeks.

A 20% non-refundable deposit reserves your item exclusively for you. The remaining balance is paid over the agreed schedule, and your order ships once payment has been completed.

No. Because your item is removed from inventory and reserved exclusively for you, the 20% deposit is non-refundable.

Yes. Credit card payments are subject to a processing fee. Wire transfers, ACH, and Zelle do not incur additional processing fees.

The remaining balance must be paid within the agreed payment plan period before your item can be shipped.

Yes. We gladly accept both wire transfers and Zelle payments

In many cases, yes. Please contact us as soon as possible and we’ll do our best to accommodate your request before payment processing is complete.

Due to the unique nature of luxury sourcing and inventory acquisition, all sales are final once an order has been placed.

All sales are final unless an item is determined to be inauthentic under our Lifetime Authenticity Guarantee.

We do not offer exchanges. Our concierge team is always happy to answer questions or provide additional information before your purchase.

If your shipment appears damaged in transit, please contact us immediately so we can assist with the carrier claim and resolution process.

Yes, provided your order has not yet shipped. Please contact us as soon as possible if you need to update your delivery address.

If we’re unable to locate your requested item within 10 days, you may cancel your sourcing request at any time thereafter and receive a full refund of your sourcing deposit.

We combine a trusted worldwide sourcing network, carefully curated inventory, personalized concierge service, and a Lifetime Authenticity Guarantee to create a luxury shopping experience built on trust, expertise, and discretion.

Absolutely. Whether you’re searching for a single dream piece or building a curated luxury collection, our concierge team provides personalized guidance every step of the way.

Yes. We regularly source exceptional collector’s pieces, rare vintage finds, and highly sought-after handbags, jewelry, watches, and ready-to-wear for clients worldwide.

Yes. Every inquiry is handled personally by a member of our concierge team to ensure attentive, one-on-one service from your first inquiry through final delivery.